The Need for a Systematic Design

Oct 13, 2025 by magicalceylontours.com 100 views

Introduction

The Medan Industrial Research and Standardization Center, also known as the Medan Industry Baristand, is a technical implementing unit under the Ministry of Industry's Industrial Research and Development Agency. Providing high-quality testing and calibration services is one of the key functions of the Medan Industry Baristand, and it has implemented the Minimum Service Standards (SPM) to ensure that its services meet the required standards. However, in the second semester of 2015, the liquid waste testing services showed disappointing results, with a level of failure reaching 89.66%. This was caused by the accumulation of samples and customer demand for a variety of test parameters that were quite a lot.

The Medan Industry Baristand's liquid waste testing services are critical in ensuring that industrial waste is disposed of in an environmentally friendly manner. The design of testing services is, therefore, crucial in ensuring that the services are efficient, effective, and meet the required standards. In this article, we will discuss the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory and the implications of this design.

The Need for a Systematic Design

The disappointing results of the liquid waste testing services in the second semester of 2015 highlighted the need for a more systematic design of the testing services. A good design would enable customers to find out the schedule of sample delivery and taking certificates on time. The first step in this design was to determine the standard time for each test parameter, which amounts to 45 parameters. This standard time was measured directly to ensure the accuracy and efficiency in scheduling samples.

The Process of Designing the Test Service

The process of designing the test service involved several important stages. First, the design of the service model that would be used to provide guidance to customers was crucial. This would ensure that customers understood the services offered and how to access them. Second, clear output design was necessary to ensure that customers understood the results of the test received. This would involve designing a user-friendly interface that would enable customers to easily understand the test results. Third, input designs that made it easier for customers to send samples were also necessary. This would involve designing a system that would enable customers to easily submit their samples and track the progress of their tests. Fourth, database design to store all information related to testing was critical in ensuring that the testing services were efficient and effective. Finally, technology design to support efficient and effective information systems was necessary to ensure that the testing services were accessible and user-friendly.

The Result of the Design

The result of this design was a web-based liquid waste testing service information system that was divided into three main pages. The first page was intended for general users who included regular customers and new customers. This page would provide information on the services offered, how to access them, and how to submit samples. The second page was information for sample recipients in the Medan Industry Baristand, while the third page was provided for the Medan Industri Baristand Laboratory. The simulation of this system showed that with scheduling between samples, minimum service standards could be achieved.

Analysis and Implications

The design of this service system has a significant implication for increasing the efficiency and effectiveness of services in the Medan Industri Baristand. With a web-based system, customers can access information easily and quickly. This not only helps in reducing the accumulation of samples, but also increases customer satisfaction because they can monitor the transparent testing process.

The successful implementation of this system also depends on laboratory staff training so that they can use the system optimally. In addition, feedback from customers is also very important to continue to improve service quality. By involving customers in the evaluation process, the Medan Industry Baristand can be more responsive to their needs and expectations.

Conclusion

In conclusion, the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory is crucial in ensuring that the services are efficient, effective, and meet the required standards. A systematic and technology-based design is a strategic step in improving testing services in the Medan Industri Baristand Laboratory and is expected to provide broader benefits for the community and the environment.

Recommendations

Based on the analysis and implications of the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory, the following recommendations are made:

Continuously monitor and evaluate the performance of the testing services to ensure that they meet the required standards.
Provide training to laboratory staff on the use of the web-based system to ensure that they can use it optimally.
Involve customers in the evaluation process to ensure that their needs and expectations are met.
Continuously improve the service quality by incorporating feedback from customers and other stakeholders.

By implementing these recommendations, the Medan Industry Baristand can ensure that its testing services are efficient, effective, and meet the required standards, ultimately contributing to better environmental management and sustainable development efforts in Indonesia.

Q1: What is the purpose of designing testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory?

A1: The purpose of designing testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory is to ensure that the services are efficient, effective, and meet the required standards. The design aims to improve the quality of service, reduce the accumulation of samples, and increase customer satisfaction.

Q2: What are the key stages involved in designing the test service?

A2: The key stages involved in designing the test service include:

Design of the service model: This involves designing a service model that provides guidance to customers on how to access the services.
Clear output design: This involves designing a user-friendly interface that enables customers to easily understand the test results.
Input designs: This involves designing a system that enables customers to easily submit their samples and track the progress of their tests.
Database design: This involves designing a database that stores all information related to testing.
Technology design: This involves designing a technology-based system that supports efficient and effective information systems.

Q3: What is the result of the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory?

A3: The result of the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory is a web-based liquid waste testing service information system that is divided into three main pages. The first page is intended for general users, the second page is information for sample recipients, and the third page is provided for the Medan Industri Baristand Laboratory.

Q4: What are the implications of the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory?

A4: The implications of the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory include:

Increased efficiency and effectiveness: The design of the testing services aims to reduce the accumulation of samples and increase customer satisfaction.
Improved service quality: The design of the testing services aims to improve the quality of service by incorporating feedback from customers and other stakeholders.
Better environmental management: The design of the testing services aims to contribute to better environmental management and sustainable development efforts in Indonesia.

Q5: What are the recommendations for implementing the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory?

A5: The recommendations for implementing the design of testing services in the Medan Industrial Baristand Industrial Liquid Waste Testing Laboratory include:

Continuously monitor and evaluate the performance of the testing services to ensure that they meet the required standards.
Provide training to laboratory staff on the use of the web-based system to ensure that they can use it optimally.
Involve customers in the evaluation process to ensure that their needs and expectations are met.
Continuously improve the service quality by incorporating feedback from customers and other stakeholders.