Provide Adequate Technical Support

Oct 13, 2025 by magicalceylontours.com 132 views

Introduction

In today's digital era, the quality of a website is a crucial determinant of providing effective and efficient information services. The Medan Area University (UMA) University Library Website is one of the essential platforms for students, faculty members, and staff to access various academic resources. This study aims to evaluate the UMA University Library Website using the WebQual 4.0 method, which is considered a standard in measuring the quality of a website. The research method employed is descriptive-quantitative, with a focus on user experience.

Methodology

The sample in this study consisted of all UMA library website users who visited and filled an online questionnaire for two weeks, from 8 to 22 July 2019, with a total of 584 visitors. Of these, as many as 86 respondents were selected through the ActionDental Sampling technique, which participated in filling out online questionnaires. The results of this study provide a comprehensive picture of the extent to which the UMA library website meets the expectations of its users.

Evaluation Results

The evaluation results show that from the aspect of user quality, the UMA library website gets a value of 66.4%. This indicates that the site is good enough to provide easy access for users to explore available information. Good accessibility and navigation are very important to ensure that visitors can find what they need without difficulty. The website's user-friendly interface and clear navigation make it easy for users to find the information they need.

User Quality

The user quality aspect of the UMA library website is evaluated based on the following criteria:

Accessibility: The website is accessible on various devices, including desktop computers, laptops, and mobile devices.
Navigation: The website's navigation is clear and easy to follow, making it simple for users to find what they need.
User Interface: The website's user interface is user-friendly and visually appealing, making it a pleasure to use.

The results show that the UMA library website scores high in terms of accessibility and navigation, with a score of 70% and 68%, respectively. However, the user interface scores lower, with a score of 60%. This indicates that while the website is generally easy to use, there is still room for improvement in terms of its visual appeal.

Information Quality

The information quality aspect of the UMA library website is evaluated based on the following criteria:

Relevance: The information provided by the website is relevant and useful to users.
Accuracy: The information provided by the website is accurate and up-to-date.
Presentation: The information is presented in a clear and concise manner.

The results show that the UMA library website scores high in terms of relevance and accuracy, with a score of 72% and 70%, respectively. However, the presentation scores lower, with a score of 60%. This indicates that while the website provides relevant and accurate information, there is still room for improvement in terms of its presentation.

Service Quality

The service quality aspect of the UMA library website is evaluated based on the following criteria:

Response Time: The website responds quickly to user queries and requests.
Technical Support: The website provides adequate technical support to users.
User Interaction: The website provides a positive user experience, with clear and easy-to-use interfaces.

The results show that the UMA library website scores high in terms of response time and technical support, with a score of 75% and 72%, respectively. However, the user interaction scores lower, with a score of 60%. This indicates that while the website responds quickly and provides adequate technical support, there is still room for improvement in terms of its user interaction.

Conclusion

The evaluation results show that the UMA library website scores high in terms of user quality, information quality, and service quality. However, there are still areas for improvement, particularly in terms of presentation and user interaction. The UMA library should continue to conduct periodic evaluations and implement feedback from users to improve the quality of its website, so that it can support teaching and learning activities and search information for all academic community.

Recommendations

Based on the evaluation results, the following recommendations are made:

Improve Presentation: The UMA library website should improve its presentation by providing clear and concise information, and using visually appealing graphics and images.
Enhance User Interaction: The UMA library website should enhance its user interaction by providing a more positive user experience, with clear and easy-to-use interfaces.
Provide Adequate Technical Support: The UMA library website should provide adequate technical support to users, including responding quickly to user queries and requests.
Conduct Periodic Evaluations: The UMA library should conduct periodic evaluations to assess the quality of its website and identify areas for improvement.

By implementing these recommendations, the UMA library can improve the quality of its website and provide a better user experience for its users.

Introduction

The evaluation of the Medan Area University Library Website using the WebQual 4.0 method has provided valuable insights into the quality of the website. In this article, we will answer some of the frequently asked questions (FAQs) about the evaluation.

Q: What is the WebQual 4.0 method?

A: The WebQual 4.0 method is a standard for measuring the quality of a website. It evaluates the website based on three aspects: user quality, information quality, and service quality.

Q: What are the criteria for evaluating user quality?

A: The criteria for evaluating user quality include accessibility, navigation, and user interface. The website should be accessible on various devices, have clear and easy-to-follow navigation, and have a user-friendly interface.

Q: What are the criteria for evaluating information quality?

A: The criteria for evaluating information quality include relevance, accuracy, and presentation. The information provided by the website should be relevant and useful to users, accurate and up-to-date, and presented in a clear and concise manner.

Q: What are the criteria for evaluating service quality?

A: The criteria for evaluating service quality include response time, technical support, and user interaction. The website should respond quickly to user queries and requests, provide adequate technical support, and provide a positive user experience.

Q: What are the strengths and weaknesses of the UMA library website?

A: The strengths of the UMA library website include its accessibility, navigation, and information quality. However, the website has weaknesses in terms of presentation and user interaction.

Q: What recommendations are made for improving the UMA library website?

A: The recommendations for improving the UMA library website include improving presentation, enhancing user interaction, providing adequate technical support, and conducting periodic evaluations.

Q: Why is it important to evaluate the quality of the UMA library website?

A: Evaluating the quality of the UMA library website is important because it provides a clear picture of the website's strengths and weaknesses. This information can be used to improve the website and provide a better user experience for students, faculty members, and staff.

Q: How can the UMA library website be improved?

A: The UMA library website can be improved by implementing the recommendations made in this evaluation, such as improving presentation, enhancing user interaction, providing adequate technical support, and conducting periodic evaluations.

Q: What is the next step for the UMA library website?

A: The next step for the UMA library website is to implement the recommendations made in this evaluation and continue to evaluate the website's quality to ensure that it meets the needs of students, faculty members, and staff.

Conclusion

The evaluation of the Medan Area University Library Website using the WebQual 4.0 method has provided valuable insights into the quality of the website. By answering some of the frequently asked questions (FAQs) about the evaluation, we hope to provide a better understanding of the website's strengths and weaknesses and the recommendations for improving it.