Patient Satisfaction Questionnaire

Oct 13, 2025 by magicalceylontours.com 93 views

Introduction

The quality of healthcare services is significantly influenced by the effectiveness of communication between healthcare workers. In the inpatient room, accurate and timely information exchange is crucial for providing safe and quality care to patients. The Bedside Handover method is a protocol implementation that aims to improve the quality of communication between healthcare workers when treating patients in the inpatient room. This study focuses on the development of the protocol at the University of North Sumatra (USU) Medan Hospital, which was conducted from May to July 2017.

Background

The Bedside Handover method is a guide document that outlines the process of submitting patient information between shifts. This method is essential in ensuring that patients receive consistent and high-quality care throughout their hospital stay. The development of a protocol implementation of weighing patients with the Bedside Handover method is crucial in improving the quality of healthcare services in the inpatient room. The study aimed to develop a guide document that can be used to improve the quality of health services, increase patient satisfaction, and support the achievement of the main objectives of health services.

Methodology

This study employed an Action Research approach, which is a type of research that involves the participation of stakeholders in the research process. The study was conducted in one cycle, and data collection was carried out through several methods, including:

Focus Group Discussion (FGD): This method was used to gather information from a group of participants who share similar characteristics or experiences.
Patient Satisfaction Questionnaire: This method was used to assess the level of satisfaction of patients with the healthcare services provided.
Nurse Job Satisfaction Questionnaire: This method was used to assess the level of satisfaction of nurses with their job.
Observation: This method was used to gather information about the behavior and actions of nurses during the Bedside Handover process.

A total of 18 nurses were involved as selected participants with purposive sampling techniques. Data analysis was carried out qualitatively through Content Analysis and quantitative using Descriptive Statistical Test.

Results

The results of this study indicate that the development of protocol implementation of weighing patients with the Bedside Handover method in the inpatient room of the USU Medan Hospital produces a guide document that can be used to improve the quality of health services. The Bedside Handover method provides benefits in terms of information transparency, where patients and their families can better understand the conditions and care that will be carried out by the health workers on duty.

Discussion

The results of this study suggest that the development of protocol implementation of weighing patients with the Bedside Handover method is essential in improving the quality of healthcare services in the inpatient room. The Bedside Handover method provides benefits in terms of information transparency, which is crucial in ensuring that patients receive consistent and high-quality care throughout their hospital stay.

Conclusion

The development of protocol implementation of weighing patients with the Bedside Handover method in the inpatient room of the USU Medan Hospital is a significant step towards improving the quality of healthcare services. The Bedside Handover method provides benefits in terms of information transparency, which is crucial in ensuring that patients receive consistent and high-quality care throughout their hospital stay.

Recommendations

Based on the results of this study, the following recommendations are made:

Evaluation and Trial of the Draft of the Patient Weighing Protocol: The management of the hospital should conduct an evaluation and trial of the draft of the patient weighing protocol to ensure that it is effective and efficient.
Standardization of the Protocol: The protocol should be standardized to ensure that it is consistent and effective in improving the quality of healthcare services.
Training and Education: Nurses should be trained and educated on the use of the Bedside Handover method to ensure that they are familiar with the protocol and can implement it effectively.

Limitations

This study has several limitations, including:

Small Sample Size: The study involved a small sample size of 18 nurses, which may not be representative of the entire population of nurses in the hospital.
Limited Generalizability: The study was conducted in one hospital, which may limit its generalizability to other hospitals.

Future Research Directions

Future research should focus on:

Implementation of the Protocol: The implementation of the protocol in other hospitals should be studied to determine its effectiveness and efficiency.
Evaluation of the Protocol: The protocol should be evaluated to determine its effectiveness and efficiency in improving the quality of healthcare services.
Training and Education: Nurses should be trained and educated on the use of the Bedside Handover method to ensure that they are familiar with the protocol and can implement it effectively.

Conclusion

In conclusion, the development of protocol implementation of weighing patients with the Bedside Handover method in the inpatient room of the USU Medan Hospital is a significant step towards improving the quality of healthcare services. The Bedside Handover method provides benefits in terms of information transparency, which is crucial in ensuring that patients receive consistent and high-quality care throughout their hospital stay.

Q: What is the Bedside Handover method?

A: The Bedside Handover method is a protocol implementation that aims to improve the quality of communication between healthcare workers when treating patients in the inpatient room. It involves the submission of patient information between shifts to ensure that patients receive consistent and high-quality care throughout their hospital stay.

Q: What is the purpose of the Bedside Handover method?

A: The purpose of the Bedside Handover method is to improve the quality of healthcare services by ensuring that patients receive consistent and high-quality care throughout their hospital stay. It aims to increase patient satisfaction, support the achievement of the main objectives of health services, and contribute to improving patient safety and service satisfaction.

Q: How was the Bedside Handover method developed?

A: The Bedside Handover method was developed through an Action Research approach, which involved the participation of stakeholders in the research process. Data collection was carried out through several methods, including Focus Group Discussion (FGD), patient satisfaction questionnaire, nurse job satisfaction questionnaire, and observation.

Q: What are the benefits of the Bedside Handover method?

A: The Bedside Handover method provides benefits in terms of information transparency, where patients and their families can better understand the conditions and care that will be carried out by the health workers on duty. It also increases patient satisfaction, supports the achievement of the main objectives of health services, and contributes to improving patient safety and service satisfaction.

Q: How can the Bedside Handover method be implemented in other hospitals?

A: The Bedside Handover method can be implemented in other hospitals by following the same protocol implementation process. This involves developing a guide document that outlines the process of submitting patient information between shifts, training and educating nurses on the use of the Bedside Handover method, and evaluating the effectiveness and efficiency of the protocol.

Q: What are the limitations of the Bedside Handover method?

A: The Bedside Handover method has several limitations, including a small sample size and limited generalizability. Future research should focus on implementing the protocol in other hospitals, evaluating the effectiveness and efficiency of the protocol, and training and educating nurses on the use of the Bedside Handover method.

Q: What are the future research directions for the Bedside Handover method?

A: Future research should focus on implementing the protocol in other hospitals, evaluating the effectiveness and efficiency of the protocol, and training and educating nurses on the use of the Bedside Handover method. Additionally, research should be conducted to determine the impact of the Bedside Handover method on patient satisfaction, nurse job satisfaction, and patient safety and service satisfaction.

Q: How can the Bedside Handover method contribute to improving patient safety and service satisfaction?

A: The Bedside Handover method can contribute to improving patient safety and service satisfaction by ensuring that patients receive consistent and high-quality care throughout their hospital stay. It also increases patient satisfaction, supports the achievement of the main objectives of health services, and contributes to improving patient safety and service satisfaction.

Q: What are the recommendations for the implementation of the Bedside Handover method?

A: The recommendations for the implementation of the Bedside Handover method include:

Evaluation and Trial of the Draft of the Patient Weighing Protocol: The management of the hospital should conduct an evaluation and trial of the draft of the patient weighing protocol to ensure that it is effective and efficient.
Standardization of the Protocol: The protocol should be standardized to ensure that it is consistent and effective in improving the quality of healthcare services.
Training and Education: Nurses should be trained and educated on the use of the Bedside Handover method to ensure that they are familiar with the protocol and can implement it effectively.